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Operational Excellence [clear filter]
Friday, August 9
 

11:00am PDT

Group Coaching Session #1
You've selected two coaches upon registration and you'll be meeting with your first coach during this session.
Speakers
avatar for Debbie Quintana

Debbie Quintana

Owner, The Gift Basket Association
Awarded for her innovation, leadership and “mover and shaker” attitude in Silicon Valley, Debbie has made an impression on small and medium sized business owners throughout the United States and beyond. A former security professional in high tech, Debbie made the decision to create... Read More →
avatar for LeAnn Fanning-Medard

LeAnn Fanning-Medard

Owner, The Basket Case
avatar for Anne Pazier

Anne Pazier

Owner, Santa Barbara Gift Baskets
Anne Pazier is the embodiment of giving. She once said, “Make your business a reflection of yourself” and she leads every day by this example. Anne helps individuals and businesses use gifting as a strategy to extend their brand and convey their message in a unique and compelling... Read More →
avatar for Lisa Paden

Lisa Paden

Owner, The Personal Gift Basket Company
avatar for Sharon Day

Sharon Day

Owner, Express Yourself Gifts & Baskets
avatar for Deborah Wasylko

Deborah Wasylko

Owner, Baskets Galore
Deborah Wasylko MBA, CGE is an entrepreneur, engineer, show host and author noted for her work in corporate sales and award-winning gift design. Deborah’s personal credo is to create a life that she doesn’t want to take a vacation from. To stay true to her north star, she launched... Read More →
avatar for Sue Monhait

Sue Monhait

Owner, The Ribbon Print Company
Hi! I'm a business owner, podcast host, speaker, educator and bestselling author for the community I lovingly call, “Gifters-Bakers-Crafters-Makers” – women who create beautiful and/or delicious products that they want to share with the world. The Ribbon Print Company offers... Read More →
avatar for Deb Condo

Deb Condo

Owner, Gift Basket Junction
Owner - Gift Basket Junction, Certified Gift Designer, Certified Gift Educator
avatar for Shelia Horvath

Shelia Horvath

Owner, Heavenly Treats 4U
avatar for Joyce Arrieta

Joyce Arrieta

Owner, Joyce's Baskets
avatar for Claudia Johnson

Claudia Johnson

Owner, Pleasant Surprises

Friday August 9, 2019 11:00am - 11:30am PDT
Main Meeting Room (Solano)
  Operational Excellence

11:30am PDT

Group Coaching Session #2
You've selected two coaches upon registration and you'll be meeting with your first coach during this session.
Speakers
avatar for LeAnn Fanning-Medard

LeAnn Fanning-Medard

Owner, The Basket Case
avatar for Anne Pazier

Anne Pazier

Owner, Santa Barbara Gift Baskets
Anne Pazier is the embodiment of giving. She once said, “Make your business a reflection of yourself” and she leads every day by this example. Anne helps individuals and businesses use gifting as a strategy to extend their brand and convey their message in a unique and compelling... Read More →
avatar for Lisa Paden

Lisa Paden

Owner, The Personal Gift Basket Company
avatar for Sharon Day

Sharon Day

Owner, Express Yourself Gifts & Baskets
avatar for Deborah Wasylko

Deborah Wasylko

Owner, Baskets Galore
Deborah Wasylko MBA, CGE is an entrepreneur, engineer, show host and author noted for her work in corporate sales and award-winning gift design. Deborah’s personal credo is to create a life that she doesn’t want to take a vacation from. To stay true to her north star, she launched... Read More →
avatar for Sue Monhait

Sue Monhait

Owner, The Ribbon Print Company
Hi! I'm a business owner, podcast host, speaker, educator and bestselling author for the community I lovingly call, “Gifters-Bakers-Crafters-Makers” – women who create beautiful and/or delicious products that they want to share with the world. The Ribbon Print Company offers... Read More →
avatar for Deb Condo

Deb Condo

Owner, Gift Basket Junction
Owner - Gift Basket Junction, Certified Gift Designer, Certified Gift Educator
avatar for Shelia Horvath

Shelia Horvath

Owner, Heavenly Treats 4U
avatar for Joyce Arrieta

Joyce Arrieta

Owner, Joyce's Baskets
avatar for Claudia Johnson

Claudia Johnson

Owner, Pleasant Surprises

Friday August 9, 2019 11:30am - 12:00pm PDT
Main Meeting Room (Solano)
  Operational Excellence
 
Saturday, August 10
 

11:15am PDT

Gift Designer Certification In Person Practical Exam
If you've taken the online CGD course and are ready to finish your certification, the in person exam starts at 11:15 and you'll be done by 11:30am.  Please be on time, Deb Condo will ask you to create a design using one of the methods you learned in the course.
Speakers
avatar for Deb Condo

Deb Condo

Owner, Gift Basket Junction
Owner - Gift Basket Junction, Certified Gift Designer, Certified Gift Educator

Saturday August 10, 2019 11:15am - 11:30am PDT
Cascade F
  Operational Excellence

3:00pm PDT

The Client Experience
From the time your client finds you to the time their order is closed, what does your customer experience?  Does it stand out or just ordinary? Let's find out.
Speakers
avatar for Sharon Day

Sharon Day

Owner, Express Yourself Gifts & Baskets

Sharon Day The Client Experience pdf
The Customer Journey Presentation pptx
New Customer Journey Map pdf
The Customer Journey Presentation pptx
Saturday August 10, 2019 3:00pm - 3:45pm PDT
Cascade C
  Sales and Marketing   Operational Excellence
 
Sunday, August 11
 

3:00pm PDT

The Client Experience
From the time your client finds you to the time their order is closed, what does your customer experience?  Does it stand out or just ordinary? Let's find out.
Speakers
avatar for Sharon Day

Sharon Day

Owner, Express Yourself Gifts & Baskets

Sharon Day The Client Experience pdf
The Customer Journey Presentation pptx
New Customer Journey Map pdf
Sunday August 11, 2019 3:00pm - 3:45pm PDT
Cascade C
  Sales and Marketing   Operational Excellence
 
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Gift Marketing Alliance Warehouse
Main Meeting Room (Solano)
Poolside
Ray's Bar (Hotel Lobby)
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